“In times of change, learners inherit the Earth,

Well, we have somehow survived the first week of this brand new decade. My iPhone continues to delight and inspire and the internet has become my garden. What’s not to like about that? At last the predicted velocity-acceleration of every process we have yet devised to ‘Helping Customers Succeed’, is revealed before our very eyes. At last the technology of CRM is being refined into a usable and, oh so, useful tool for those most charged with the mission of nurturing the myriad of relationships and of gaining access to and ultimately become of influence with significant opportunities.
Redefining once again the meaning of true ‘one to one’ marketing.

Case in point:

News:    Parker Integrates with Salesforce.com and Microsoft Dynamics
Parker Software, a U.K. based software company, announced the integration of their product, WhosOn - a solution that tracks, engages, and reports on visitors to a website in real-time through live chat and web analytics - with Salesforce.com and Microsoft Dynamics. Through the WhosOn interface, website visitor details can be sent directly to either Salesforce.com or Microsoft Dynamics. Other features for both platforms include click to call back requests can be sent directly to the application and live chat transcripts can be added to the history of a prospect, lead or customer.(Parker Software )