10 Observable Characteristics of Nurturing Organizations
The characteristics and philosophy of ‘Helping Clients Succeed’, and not just buy.
1. They are invariably led by a visionary leader
a. Think Steven Jobs of APPLE.
2. They continuously nurture their internal nurturers.
i. Think “Best Places to Work” companies
3. They intentionally cultivate and personify the internal culture of authentic caring.
a. Think GOOGLE, MICROSOFT, INTEL
4. They always automate the processes to ensure continuity and sustainability.
a. Think Microsoft or Intel
5. They continually monitor feedback and respond promptly and appropriately.
6. They foster “A Love-Affair with their customers, employees and supporters” attitude and practice.
a. Think Cancer Treatment Centers of America.
7. They invest in training their teams on the actual philosophy, methodology and technology of nurturing.
8. They live the credo “When your heart is in your dreams, no request seems too extreme”.
a. Think NOKIA
9. They routinely manage, monitor, measure and reward the actual results of their wisdom.
a. Think Accenture, Avanade
10. They follow the mandate of legendary retailer, Marshall Field.
“When affluent clients spend their own money, they almost invariably go back to that place or person who has intentionally
and consistently made them feel special” 1891
a. Think Neiman-Marcus, Nordstrom, Four Seasons Hotels
Good Nurturing
Jim